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Roaming

roaming

Roaming allows you to use your postpaid mobile phone abroad on another network while still being billed by SETAR. Your number will remain the same.

Before you go

  • Find out if the country you are traveling to have a roaming agreement with SETAR.
  • Make sure your battery is fully charged.
  • Check the voltage in the country that you are visiting.
  • Store your most frequently dialed numbers in the international format, e.g. +297-5825151
  • Check if SETAR customer care number +297-5820005 is stored in your phonebook.
  • You will be charged for an international call.
  • Make sure you know how to pick up messages using Voicemail.
  • Check the network frequency of the country you're going and ensure your handset is compatible.

Using Voicemail

  • You can access your voice mail while roaming.
  • To listen to your voicemail messages you must use a touch-tone phone.
  • Key in your international mailbox number +297-598-9898
  • Press # to interrupt your greeting.
  • Key in your password.
  • Press #
  • Press 1
  • Your messages will be played.

Charges for making calls

Most countries apply a charge per call on a per minute basis. Other countries charge from the time you dial a number.

Charges for receiving calls
When you are abroad you will be charged for making and receiving calls. If you receive a call you are charged for the international call from Aruba to the country where you are located. Your caller, if calling from Aruba, is charged SETAR regular local rates.

* SETAR reserve the rights to apply a deposit or check your payments history before giving you the possibility to roam. Full details of all your International Roaming Charges will appear on your monthly bill (including taxes if it is applied).