Can I pay my bills through MiSETAR?
Yes. MiSETAR customers with Aruba Bank Text Banking are able to pay their bills using the pay with Aruba Bank feature in MiSETAR. For instructions on how to activate and use the service please view [...]
How come there is a difference between the charges on my phone plan(s) and the actual usage ?
Your monthly subscription costs are billed beforehand for the month that follows, and the actual usage is billed the month after.
Where can I pay my bill?
At a Government auxiliary office (Hulpsbestuurkantoor): All these offices are able to accept payments for SETAR services. To make payments for any SETAR service please be sure to bring your invoice with you. At a bank: All commercial [...]
What procedure does SETAR follow if a service is (temporarily) suspended?
As soon as the payment due date has passed, your service can be suspended temporarily until your payment obligations have been met. Resumption of services requires proof of payment on the bill(s) in question. SETAR will charge [...]
What methods of payment does a Teleshop accept?
You can pay in cash (Aruban florins, US Dollars), and credit and debit cards in the Teleshops. Of course, we accept SETAR gift cards as well.
Why do we recommend customers to use Direct Debit instead of Standing Orders?
With Standing Orders, your chosen bank will make a fixed payment. The amount will be the same each month, while your invoice may vary from month to month depending on the usage. If you apply [...]
How can I arrange direct debit payments for my bills?
You can do this in the following two ways: Preferred method: By asking for Direct Debit at one of the SETAR Teleshops. Customers with an Aruba Bank or Banco di Caribe N.V. account can apply [...]
Where can I find my customer number?
Your customer number can be found between the 2 dashes at the top of the bill.
What do the letters SMS mean on my bill?
These letters stand for the services you buy via SMS, such as news reports, etc.
At what point will my account be suspended if I have outstanding payments?
This is done every month within 1 to 2 weeks of a payment due date being missed.
How can I make sure that my bills are paid on time if I haven’t received an invoice through the mail?
To ensure that you can pay your bills on time and to avoid having to pay a late fee, you can: Preferred method: Sign up for MiSETAR. MiSETAR gives you an overview of all your [...]
Can I setup a payment plan?
Yes, that's possible if you have an outstanding balance. In order to setup a payment plan you need to visit our Teleshop in Seroe Blanco. Please be sure have you the following documents with you: [...]
When do I get my first bill after registering for a new service?
That depends on the date you signed the contract. You need to pay each bill before the due date which is specified on your invoice. In some instances, for example if you’ve signed up for [...]
What's the payment due date for an invoice and will I be penalized for late payment?
The payment due date is specified on the bill. If you pay after this due date you will receive a late fee charge of Afl. 16 for every bill which is not paid on time.