General

Disclaimer items are applicable to all products and services on this website.

Copyright

© 2000 - 2024 SETAR NV, Aruba.
All website design, text, graphics, and the selection and arrangement thereof are the copyrighted works of SETAR NV. © 1996 - 2018. All rights reserved.

Site and Content

You may view, copy or print pages from this site solely for personal, non-commercial purposes. You may not otherwise use, modify, copy, print, display, reproduce, distribute or publish any information from this site without the express permission of SETAR NV. At any time, SETAR NV may, without notice, make changes to this site or to the services or products described on this site.

Disclaimer

While SETAR NV makes every effort to provide accurate and complete information, various data, such as product information, prices, rates, etc., may change prior to updating. SETAR NV welcomes suggestions on improving our home page and correcting errors. SETAR NV provides no warranty, expressed or implied, as to the accuracy, reliability, or completeness of furnished data. All prices displayed on this website include taxes (BBO/BPPS and BAVP). All prices are stated in Aruban Florin unless stated otherwise.

Warranties and Limitations of Liability

Information on this web site is provided "as is" without any express or implied warranties, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. SETAR NV shall not be liable to any party for any direct, indirect, consequential, or other damages for use of this web site or other hyperlinked web sites.

Internet Fair Use Policy

The effective maximum speed depends on a number of factors, among which the number of simultaneous users at a given moment, the distance and the quality of the line between your address and the switch, and the quality of the home wiring and apparatus in use at your home.

Mobile Services

Items applicable to our Mobile Services.

Postpaid U - New 2022 Package

Items applicable to the NEW Postpaid U - 2022 Package service.

GENERAL

• Other minutes are valid for other local providers or international calls to several countries listed on our website.
• SETAR minutes are valid for SETAR Fixed and Mobile calls and has a Fair Use Policy (FUP) of 6000 minutes.
• SMS is only valid for SETAR Mobile numbers and 1000 SMS.
• As for Data, upon the complete usage of allotted LTE Data, users will maintain a connection at a lower speed of 512 Kbps.

POSTPAID U – OTHER MINUTES

• Other Minutes includes minutes for other local providers and international calls (fixed and mobile) to Bonaire, Canada, Colombia, Curacao, Dominican Republic, India, The Netherlands, Panama, Peru, Saba, St. Eustatius, St. Maarten, Venezuela, and USA-continent.

POSTPAID U – UNLIMITED SETAR MINUTES

• Unlimited SETAR Minutes includes minutes to call all SETAR fixed and mobile numbers.
• Unlimited SETAR Minutes is based on a Fair Use Policy (FUP). Every user receives 6000 minutes for calls to any SETAR fixed or mobile numbers.
• After using up the minutes, regular out-of-bundle rates will apply for calls to SETAR Mobile and Fixed.

POSTPAID U – UNLIMITED SMS

• Unlimited SMS is valid for regular SMS to SETAR mobile (not premium or MMS).
• Unlimited SETAR SMS is based on a Fair Use Policy (FUP). Every user receives a total of 1000 SMS.
• After using up the allotted 1000 SMS, regular out-of-bundle rates will apply.

POSTPAID U – ROAMING

• Postpaid U users with a Roaming allowance are able to roam in the following countries: Bonaire, Curacao, The Netherlands, Saba, St. Eustatius, St. Maarten, USA.
• Once the allotted roaming data bundle is used, the user has to purchase a new roaming bundle via the SETAR App or user will be charged based on the Pay-as-you-go roaming rate (rates vary per destination) per MB used.

SETAR FUP

• Data usage is based on Fair Use Policy (FUP). Once you reach the FUP limit, your speed will be reduced to 512 Kbps.

Postpaid U

Items applicable to the Postpaid U service.

• 3000 minutes are valid to SETAR mobile and does not include calling to SETAR fixed. 1000 SMS are valid for regular SMS to SETAR mobile (not premium). After using up the minutes and SMS, regular out-of-bundle rates will apply for calls to SETAR Mobile and Fixed.
• Call set-up charge is Afl. 0,176 per call for all calls outside the bundle to SETAR Fixed.
• Minutes for international calling include international numbers (fixed and mobile) to Colombia, USA-continent, Venezuela, The Netherlands, Dominican Republic, Peru, China, Bonaire, Curaçao, St. Maarten, St. Eustatius, and Saba.
• Data is based on Fair Use Policy (FUP). Once you reach the FUP limit, your speed will be reduced to 128 Kbps.
  Rates per minute is billed per second.

Postpaid Regular

Items applicable to the Postpaid Regular service.

• Minutes are valid for local calls to SETAR (mobile or fixed line) or to other local operators (OLO).
• SMS are valid for standard local SMS to SETAR mobile (excl. premium SMS).
• After using up the minutes and SMS, regular out-of-bundle rates will apply for calls to SETAR Mobile and Fixed.
• Off-peak rates from Mon to Fri 8.00 pm to 8.00 am and weekends Fri to Mon 8.00 pm to 8.00 am.
• Call set-up charge is Afl. 0,176 per call for all calls outside the bundle to SETAR Fixed.
• Rates per minute is billed per second.

Postpaid Regular Add-ons

Items applicable to Postpaid Regular Add-on services.

Surf & Mail Add-on

• Surf & Mail Add-on is an add-on on your regular postpaid subscription. Surf & Mail Add-on is charged on a monthly basis and has no roll-over.
• SETAR's data limit is based on our Fair Use Policy. After reaching FUP limit, mobile data speed will change in 128 Kbps.

SMS Bundle Add-on

• SMS Bundle is an add-on on your regular postpaid subscription and is applicable for regular local SMS from SETAR to SETAR.
• SMS Bundle is charged on a monthly basis and has no roll-over.
• Regular Postpaid SMS Rate is Afl.0,16 per SMS SETAR to SETAR.

Hybrid

Items applicable to the Hybrid service.

• Calls will be deducted from your Prepaid calling credit, depending on what time of the day you call (peak or off-peak).
• After using up your calling credit, you must recharge your mobile phone with a prepaid card in order to continue using our services.
• Off-peak rates from Mon to Fr 8.00 pm to 8.00 am and weekends Fri to Mon 8.00 pm to 8.00 am.
• Call set-up charge is Afl. 0,10 per call for all calls from a Prepaid mobile to a SETAR fixed.
• Rates per minute is billed per second.
• Data limit is based on Fair Use Policy (FUP). Once you reach the FUP limit, your speed will be reduced to 128 Kbps.

Prepaid

Items applicable to the Prepaid service.

• Calls will be deducted from your Prepaid calling credit, depending on what time of the day you call (peak or off-peak).
• Off-peak rates from Mon - to Fri 8.00 pm – 08.00 am and weekends Fri to Mon 8.00 pm – 08.00 am.
• Call set-up charge is Afl. 0,11 per call for all calls from a Prepaid mobile to a SETAR fixed.
• Rates per minute is billed per second.

Hybrid/Prepaid Add-ons

Items applicable to the Hybrid/Prepaid Add-on services.

Data Bundles

• Check your phone model before activating a data bundle; this in order to see if the phone reaches the maximum speed that the bundle offers, which is up to 30 Mbps.
• When your purchased bundle is depleted, you can purchase a new bundle or, if you allowed Internet usage on your phone, you can continue using the Internet as a pay-as-you-go; which is more expensive.
• Fair-use Policy applies to all add-on packages

One Bundle

• Fair use policy applies to all add-on packages.
• Minutes are for on-net calling (SETAR to SETAR mobile).
• SMS are from SETAR to SETAR.

SMS Bundle

• Fair use policy applies to all add-on packages.
• SMS are from SETAR to SETAR.

Internet Services

Items applicable to our Internet Services.

Cablenet Internet

Items applicable to Internet services.

• Digital Cable subscription is required.
• Modem is included based on a loan (Afl. 15 deposit will be charged).
• Data Limit is based on a Fair Use Policy.

Wireless Broadband

Items applicable to the Wireless Broadband service.

Postpaid

• Data limit is based on Fair Use Policy (FUP). Once you reach the FUP limit, your speed will be reduced to 384/64 Kbps.

Prepaid

• Data is based on a quota; data service will be hard stopped after reaching the data limit or the number of days. You can always buy extra data.
• The service of LTE Wireless Broadband Prepaid Plans goes into effect as soon as the very first time you start using it. Even if you don’t make any further use of the LTE service, the validity of the card goes into effect the first time you use the service.
• Payment method: With a Wireless Broadband Prepaid card available at SETAR Teleshops or via the SETAR App

Wireless Home Internet

Items applicable to the Wireless Home Internet service.

Postpaid

• Data limit is based on Fair Use Policy (FUP). Once you reach the FUP limit, your speed will be reduced to 512/64 Kbps.

Digital Cable

Items applicable to our Digital Cable Services.

Cablenet Internet

Items applicable to Internet services.

• Digital Cable subscription is required.
• Modem is included based on a loan and requires a deposit.
• Data Limit is based on a Fair Use Policy.

Digital Cable

Items applicable to the Digital Cable service.

Additional tiers available from Basic Mix Package or higher:

• Basic Tier Afl.12;
• Premium Tier Afl.21
• Additional Standard Definition Box and High Definition Box prices vary depending on package.
• Digital Video Recorder Box rental fee is Afl.28.
• One-time rental deposit: Standard Definition Box Afl.28; High Definition Box Afl.28; DVR Afl.108.
• Playboy Package: Afl.18 p/month.
• Adult Package: Afl.43 p/month or Afl.19 p/channel p/month.
• Indian Total Package: Afl.33 p/month.
• HBO on Demand and TEN on Demand are accessible on channel 1.

IPTV

Items applicable to the IPTV service.

Additional tiers available from IPTV Mix Package or higher:

• Basic Tier Afl.12
• Premium Tier Afl.21
• The IPTV service does not support Analog TV; The TV must have a HDMI connection.
• Recordings (80 hours), Catchup TV (up to 7 days), Restart TV, and Video On-Demand (VOD) are included with an IPTV Extend Package or higher.
• IPTV Installation is Afl.135 and includes 1 Access Point and 2 Set-Top boxes (2 connection points).
• Same day connection is Afl.54 per additional connection points (up to 2 connection points).
• Installation can be extended to a maximum of 8 Set-Top boxes with a monthly subscription of Afl.10 per Set-Top box.
• Installation enhancements after initial installation are AWG 135, for a maximum of 2 connection points
• One-time rental deposit: Set-Top box Afl.16; Access Point Afl.16; ONT/Modem Afl.16.
• To access the multiscreen, you need to have a MiSETAR account; a new customer must create a MiSETAR account.
• Multiscreen, CatchUp TV, Recordings, Start Over, and VOD services are available for up to 80 channels in the IPTV line-up.

Additional:

• Playboy Package: Afl.18 p/month.
• Indian Total Package: Afl.33 p/month.
• Adult packages Afl.46 p/month or Afl.19 p/channel month
• Adrenaline Sport Network Afl.11 p/month
• HBO Basic, Lifetime and Stingray Music On Demand and accessible on channel 1

SETAR Complete IPTV

Items applicable to the SETAR Complete IPTV service.

• The IPTV service does not support Analog TV; The TV must have an HDMI connection.
• Recordings (80 hours), Catchup TV (up to 7 days), Restart TV, and Video-On-Demand (VOD) are included with Start-up and Premium package.
• One-time installation fee for SETAR Complete is as follows:
  • New customer Afl.270
  • Existing customer missing 2 services Afl.189
  • Existing customer missing 1 service Afl.108
• 1 Access Point and 2 Set-Top boxes (2 connection points) Are also applicable for SETAR Complete IPTV service
• Same day connection is Afl.54 per additional connection points (up to 2 connection points).
• Installation can be extended to a maximum of 8 Set-Top boxes with a monthly subscription of Afl.9 per Set-Top box.
• Installation enhancements after initial install are AWG 135, for a maximum of 2 Connection points
• One-time rental deposit: Set-Top box Afl.16; Access Point Afl.16; ONT/Modem Afl.16.
• To access the multiscreen, you must have a MiSETAR account; a new customer must create a MiSETAR account.
• Multiscreen, CatchUp TV, Recordings, Start Over, and VOD services are available for up to 80 channels in the IPTV line-up.

Additional:

• Playboy Package: Afl.18 p/month.
• Indian Total Package: Afl.33 p/month.
• Adult packages Afl.46 p/month Afl.19 p/channel month
• Adrenaline Sport Network Afl.11 p/month
• HBO Basic, Lifetime and Stingray Music On Demand and accessible on channel 1

Fixed Line

Items applicable to our Fixed Services.

Fixed

Items applicable to the Fixed Line service.

TeleGratis (Plus)

• Services not included in the package are charged on a monthly basis.
• Free minutes are applicable when calling from a fixed phone to another fixed phone from 8.00 am to 8.00 pm.
• Premium numbers such as 118, 121, and short data calls are not included in the packages of TeleGratis & TeleGratis Plus.

Other Plans (TeleBasico/Tele60+/TeleAvansa)

• The monthly subscription doesn’t include telephone rental, extra outlet etc.
• Services not included in the package are charged on a monthly basis.

Online Services

Items applicable to our Online Services.

MiSETAR

Items applicable to the MiSETAR service.

MiSETAR & Request Registration

• In order to use the ‘Request Registration’ feature on the SETAR website, you must be the primary account holder, and provide valid I.D. and contact number. Forms without a Valid I.D. will not be handled further.
• If the account you're requesting is not registered to you, then you will need to visit a SETAR Teleshop with the account holder in order to register for MiSETAR. Or have a form signed by the account holder authorizing you to register for their MiSETAR.
• Business clients cannot register using the ‘Request Registration’ feature; instead, they must request access through their account manager.
• SETAR reserves the right to refuse creation, deactivate and/or remove profiles upon the request of the primary account holder and/or if all requirements are not met.
• It is unlawful to misrepresent or impersonate another person in order to apply and register for any service, including MiSETAR.
• SETAR is not liable for any damage caused through use of products or services purchased through this website, be it indirect, special, incidental or consequential damages (including but not limited to damages for loss of business, loss of profits, interruption, or the like). If you have any questions regarding the terms of use outlined here, please do not hesitate to contact us.

SETAR App, Social Media & Registrations

Items applicable to SETAR App, Social Media promotions, Photoshoots, Events and Registrations.

SETAR App & Registration

• It is unlawful to misrepresent or impersonate another person to apply and register for any service, including the SETAR App.
• SETAR reserves the right to refuse creation, deactivate and/or remove profiles upon the request of the primary account holder and/or if all requirements are not met.
• By downloading, installing and registering the app you accept the terms of use and take sole responsibility for any use and/or misuse of this service.
• SETAR reserves the right to modify or cancel any event, special, promotion, registration at our sole discretion without any [prior] notice.

Teleshops

Items applicable to our Teleshop Services.

Self Service Kiosk

Items applicable to our Self Service Kiosk.

• The Self Service Kiosk accepts cash and/or local debit cards as forms of payment.
• The Self Service Kiosk does not give cash back as change. Any amount that is paid in excess to your invoice will be added to your account as credit towards the next invoice.
• Partial payments are possible, but the final amount of your invoice must be paid before the due date to prevent incurring penalty fees.

Self Service Kiosk Campaigns:

• Paga y Gana campaign is valid until December 31st 2022.
• December winner will be announced the first week of January 2023.
• Winner MUST agree and allow SETAR to take a picture of him/her for Social Media and Proof of Winner purposes. Failure to do so will forfeit the prize.
• Customers will be called a total of 3 times and sent one (1) SMS informing them that they are a winner.
• Winners are chosen at random by a randomizer/ winner generator.