Manage your mobile use with the SETAR App:

  • Track your mobile usage
  • Purchase Add-ons or Bundles
  • Recharge easier than before
  • Get our latest news updates
  • Login to MiSETAR and view your accounts
  • Allow notifications to be the first to know when we have special discounts

Get it here:

FAQ

How do I log in to the SETAR app for the first time?

- Enter your mobile number in the “Verify mobile number” field
- Press ‘Next’
- Enter the 6 digit confirmation code that you have received via SMS
- Press ‘Verify’
- Once you press verify you’ll be taken to the App Dashboard, here you can view your information.

*If you haven’t received your code via SMS or suspect that you might have entered the wrong mobile number, press on “Change Number” and repeat the above steps.

Can I use the app if I don’t have an active Internet/Data connection?

Yes, the App including purchasing of Bundles/Add-ons can be used without an active Internet/Data connection. The only exception is the recharge via camera feature; To recharge your prepaid device without an active Internet/Data connection you'll have to manually enter the 12 digit prepaid code in the recharge panel.

How frequently is the service information in the Dashboard refreshed?

Prepaid: For Prepaid users, your Data and Prepaid Credit usage will be displayed in real-time. So if you use your phone to make a call, and then refresh the app, you'll then see the currently available calling credit.

Postpaid: Postpaid users will see their Data usage in real-time. Voice and SMS usage, however, will be refreshed every evening. So Voice and SMS usage can be seen the following day in the dashboard.

Menu information

Prepaid / Hybrid

- Dashboard: You will see the information that corresponds with your mobile number. You will be able to view your Data, Voice and SMS usage, and/or all active bundles/add-ons.
- Bundles: Purchase bundles for your prepaid/hybrid in real-time
- Recharge: Recharge your prepaid/hybrid by scanning the recharge card or by entering the 12 digit prepaid card code
- News: Get the latest SETAR news directly on your mobile phone
- MiSETAR: Login and view more information about your SETAR services and latest invoices.
- Profile: View more information about your current mobile subscription.

Postpaid

- Dashboard: You will see the information that corresponds with your mobile number. You will be able to view your Data, Voice and SMS usage, and/or all active bundles/add-ons.
- Add-ons: Purchase add-ons such as the 1GB add-on or Roaming Bundle for your Postpaid account in real-time.
- News: Get the latest SETAR news directly on your mobile phone
- MiSETAR: Login and view more information about your SETAR services and latest invoices.
- Profile: View more information about your current mobile subscription.

Frequently asked questions Mobile

Read the instructions that came with your Smartphone. If you still need help configuring your new device, just visit our SETAR Store and our Helpdesk staff will be pleased to help you. This will cost a minimum of Afl. 25. You can save time by making an appointment beforehand here.

To see your remaining credit please dial *123# and follow the menu.

You can do this by dialing *123# on the device and following the menu.

How does it work?
There are two rates for data bundle: an in-bundle and an out-of-bundle rate. There is a fixed rate for the in-bundle. If you exceed this, an out-of-bundle rate of Afl. 2 per MB will apply.

What happens when I exceed my permitted amount of MB’s in my package?
For every additional MB outside your bundle, you pay Afl. 2. Of course, you can always buy a new bundle. This will commence on the day you activate it. The validity of bundle can vary from 1, 2, 3, 7, 14 to 30 days (or up to the maximum number of MB’s you use). This depends on the type of bundle you choose. You can renew your bundle up to 2 hours before it expires.

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