Frequently asked questions Fixed

Standard Reduced Calls to Fixed Afl. 0,18 per 3 min Afl. 0,18 per 5 min Calls to Softfone, FTTH Afl. 0,18 per 3 min Afl. 0,18 per 5 min Calls to Mobile Afl. 0,46 p/min [...]

You can contact our Customer Service at 114. For service interruptions or malfunctions please call our Fixed Line support at 117.

There are 2 possibilities for blocking numbers / services: Permanent Blocking. With Permanent Blocking calls made to mobile and international numbers are automatically barred. Subscriber Controlled Blocking. As with Permanent Blocking, calls made to mobile [...]

Certainly. If you are over 60, you can get a discount on your subscription plan. Our special Tele60+ plan gives you more than the basic TeleBasico plan. You get the following extras: Talk & Save Subscriber [...]

Yes, we charge for the installation and activation of a Fixed Line. The cost of this, a minimum of Afl. 100 per line, depends on your specific situation.

Yes, that's possible. This costs Afl. 60. If the change involves other persons within your family (spouse, child, parent) the cost of this change is Afl. 30.

Yes, that's possible. This service costs Afl. 10 per month.

That depends on where you live. Our representatives can give you an estimated date when you ask at the Teleshop.

If you are experiencing any problems with your Fixed Line please call our Fixed Line support at 117. If you are experiencing problems with your device then visit one of our Teleshops for more help. Please bring [...]

Yes, this is possible. This costs an extra Afl. 5 and can be requested at any SETAR Teleshop. Do not forget to take a valid identification document with you. Would you like to authorize someone [...]