Why is my Mi-Fi internet connection so slow ?
There are many factors that can affect your Mi-Fi Connection. Any questions you have can best be answered by calling our Internet helpdesk at 5834000.
What is Wireless Broadband and can I use it everywhere on Aruba?
Wireless Broadband is a wireless Internet solution that works via the LTE network on your mobile phone. You can connect to Internet everywhere on Aruba.
How can I register a new Internet domain?
You can do this at our main office in Seroe Blanco. It will take about 5 working days to have your request approved and for installation on our web server. One of our customer service representatives will [...]
My telephone cuts out while I'm using DSL. How can I fix this?
This can occur if the DSL filter hasn’t been (properly) installed on your telephone line(s). Check that all plugs are attached to the filter and/or that the filter is properly connected in the wall outlet. [...]
My DSL isn't working properly, what should I do?
There are various reasons why DSL service may have stopped working. Please try the following: 1. Remove the electrical plug from the modem and wait one minute before plugging it back in. 2. Check to [...]
How much does the Wi-Fi & Home Network Optimization Service plus an extender cost?
The Wi-Fi & Home Network Optimization Service costs Afl. 80. The extender costs Afl. 11 per month.
I have Cablenet at home but I can't get a Wi-Fi signal everywhere. How can I improve this?
SETAR can provide you with the Wi-Fi & Home Network Optimization Service. With this service a technician will come and assess your current situation at home. We will then make recommendations as to how a home [...]
Why do Cablenet plans have higher download and upload speeds compared to DSL?
DSL technology has reached its peak and because of this we can no longer offer higher speeds, Cablenet however, does support this speed increase.
What do I need in order to get a Cablenet plan?
For a Cablenet plan you just need an active Digital Cable subscription.
I have a laptop and/or a tablet and have turned on the Mi-Fi device, so how come I don't have Internet?
If it's a prepaid service, it might be that the Mi-Fi's SIM is not activated. You can solve this by inserting the SIM card into a mobile phone and making a single call so that [...]
Why should I choose SETAR for a Mi-Fi hotspot?
SETAR LTE is Aruba’s only, fastest and most reliable LTE network. Our LTE Mi-Fi hotspot is easy to use and with more than double the bandwidth, higher peak speeds and a larger capacity than other [...]
What is a Mi-Fi hotspot?
A Mi-Fi hotspot allows you to connect several Wi-Fi devices (laptop/tablet, smartphone, etc.) at any one time to the Internet, wherever you are. Our Mi-Fi hotspot enables you be online in your car, at a [...]
How can I check whether my DSL is working at optimum speed?
There are different ways to test your Internet speed. We recommend visiting Speedtest and following the steps on this site. The optimum Internet speed that your device can reach is dependent on several external factors, such [...]
Do I need a Fixed Line for DSL?
Yes, a Fixed Line is required when using DSL.