There are various reasons why DSL service may have stopped working. Please try the following:

1. Remove the electrical plug from the modem and wait one minute before plugging it back in.
2. Check to see if the light indicating DSL, PPP and Broadband is green on the modem.

  • If the green light is blinking:
    Check the telephone line that leads from the modem to the wall and see if it passes through a splitter or if it goes direct;
    If it passes through a splitter, remove the splitter and instead make it a direct connection.
  • If the green light continues to blink this means that the problem is with the “Line Sync”.  Contact the Internet Helpdesk at 5834000.  If the light remains constantly lit, continue on:
    Wait one minute to see if the modem is connected. If it is not connected then the modem must be reconfigured. Contact our Internet Helpdesk at 5834000 so they can guide you through the configuration process or, to schedule an appointment with one of our technicians.