Frequently asked questions Fixed

You can contact our Customer Service at 114. For service interruptions or malfunctions please call our Fixed Line support at 117.

There are 2 possibilities for blocking numbers / services:

  1. Permanent Blocking. With Permanent Blocking calls made to mobile and international numbers are automatically barred.
  2. Subscriber Controlled Blocking. As with Permanent Blocking, calls made to mobile and international numbers are barred and additionally you can also add other numbers.

Number blocking costs Afl. 10 per month plus a one-time charge of Afl. 25 for installation.

Certainly. If you are over 60, you can get a discount on your subscription plan. Our special Tele60+ plan gives you more than the basic TeleBasico plan. You get the following extras:

  • Talk & Save
  • Subscriber Controlled Blocking
  • Caller ID and lots more

Yes, we charge for the installation and activation of a Fixed Line. The cost of this, a minimum of Afl. 100 per line, depends on your specific situation.

Yes, that's possible. This costs Afl. 60. If the change involves other persons within your family (spouse, child, parent) the cost of this change is Afl. 30.

Yes, that's possible. This service costs Afl. 10 per month.

That depends on where you live. Our representatives can give you an estimated date when you ask at the Teleshop.

If you are experiencing any problems with your Fixed Line please call our Fixed Line support at 117. If you are experiencing problems with your device then visit one of our Teleshops for more help. Please bring the device with you.

Yes, this is possible. This costs an extra Afl. 5 and can be requested at any SETAR Teleshop.

Do not forget to take a valid identification document with you. Would you like to authorize someone else to request this list on your behalf? If so, please make sure that the person authorized takes a valid identification document with them, a copy of your valid I.D. and a letter of authorization signed by you.

Would you like to receive this on a monthly basis? Then you can also request this as a recurring option for Afl. 5 each month at any SETAR Teleshop.

Fixed Line Rates

Standard Reduced
Calls to Fixed Afl. 0,075 p/min Free of charge
Calls to Softfone, FTTH Afl. 0,075 p/min Afl. 0,045 p/min
Calls to Mobile Afl. 0,40 p/min Afl. 0,30 p/min
Calls to OLO Afl. 0,50 p/min Afl. 0,40 p/min

* Standard rate is from 8:00 am to 8:00 pm and reduced rate is from 8:00 pm to 8:00 am
* Call set-up charge is Afl. 0,165 per call for all calls outside the bundle. Calls to Fixed: minimum 1 minute, thereafter per second billing. All other calls are billed per second.
* OLO = Other Local Operator
* FTTH = Fiber to the Home
Standard Reduced
Calls to Fixed Afl. 0,165 per 3 min Afl. 0,165 per 5 min
Calls to Softfone, FTTH Afl. 0,165 per 3 min Afl. 0,165 per 5 min
Calls to Mobile Afl. 0,42 p/min Afl. 0,30 p/min
Calls to OLO Afl. 0,52 p/min Afl. 0,40 p/min

* Standard rate is from 8:00 am to 8:00 pm and reduced rate is from 8:00 pm to 8:00 am
* Call set-up charge is Afl. 0,165 per call for all calls outside the bundle. Calls to Fixed: minimum 1 minute, thereafter per second billing. All other calls are billed per second.
* OLO = Other Local Operator
* FTTH = Fiber to the Home
Schedule Standard Reduced
Canada 2 0,52 0,40
USA - Alaska 2 1,71 1,37
USA - Continental 2 0,59 0,49
USA - Hawaii 2 1,71 1,37

Schedule:

  1. No Reduction hours
  2. Reduction Daily from Mon - Fri 20:00 - 08:00 and Weekend Fri - Mon 20:00 - 08:00
  3. Reduction Daily from Mon - Fri 16:00 - 05:00 and Weekend Fri - Mon 16:00 - 5:00
Schedule Standard Reduced
Costa Rica 2 1,71 1,37
Mexico 2 1,71 1,37
Panama 2 1,71 1,37

Schedule:

  1. No Reduction hours
  2. Reduction Daily from Mon - Fri 20:00 - 08:00 and Weekend Fri - Mon 20:00 - 08:00
  3. Reduction Daily from Mon - Fri 16:00 - 05:00 and Weekend Fri - Mon 16:00 - 5:00
Schedule Standard Reduced
Argentina 2 1,71 1,37
Brazil 2 0,59 0,49
Chile 2 1,71 1,37
Colombia Fixed 2 0,59 0,49
Colombia Mobile 2 0,59 0,49
Ecuador 2 1,71 1,37
Guyana 2 1,71 1,37
Peru Fixed 2 0,59 0,49
Peru Mobile 2 0,88 0,71
Suriname 2 1,83 1,46
Uruguay 2 1,71 1,37
Venezuela Fixed 2 0,59 0,49
Venezuela Mobile 2 0,88 0,71

Schedule:

  1. No Reduction hours
  2. Reduction Daily from Mon - Fri 20:00 - 08:00 and Weekend Fri - Mon 20:00 - 08:00
  3. Reduction Daily from Mon - Fri 16:00 - 05:00 and Weekend Fri - Mon 16:00 - 5:00
Schedule Standard Reduced
Barbados 2 1,71 1,37
Cuba 2 1,71 1,37
Dominican Republic Fixed 2 0,52 0,40
Dominican Republic Mobile 2 0,68 0,58
French Antilles 2 1,71 1,37
Grenada 2 1,71 1,37
Haiti 2 1.83 1.46
Jamaica 2 1,83 1,46
Bonaire 2 0,68 0,58
Curacao 2 0,75 0,60
Puerto Rico 2 0,59 0,49
St, Vincent 2 1,71 1,37
Trinidad & Tobago 2 1,71 1,37
US Virgin Island 2 1,71 1,37

Schedule:

  1. No Reduction hours
  2. Reduction Daily from Mon - Fri 20:00 - 08:00 and Weekend Fri - Mon 20:00 - 08:00
  3. Reduction Daily from Mon - Fri 16:00 - 05:00 and Weekend Fri - Mon 16:00 - 5:00
Schedule Standard Reduced
Belgium 3 1,71 1,37
France 3 0,59 0,49
Germany 3 1,71 1,37
Italy 3 1,71 1,37
Netherlands Fixed 3 0,59 0,49
Netherlands Mobile 3 0,88 0,71
Portugal 3 1,71 1,37
Spain 3 1,71 1,37
Switzerland 3 1,71 1,37
United Kingdom 3 0,75 0,60

Schedule:

  1. No Reduction hours
  2. Reduction Daily from Mon - Fri 20:00 - 08:00 and Weekend Fri - Mon 20:00 - 08:00
  3. Reduction Daily from Mon - Fri 16:00 - 05:00 and Weekend Fri - Mon 16:00 - 5:00
Schedule Standard Reduced
China 2 0,37 0,29
India 1 0,75 0,60
Philippines 1 0,75 0,60

Schedule:

  1. No Reduction hours
  2. Reduction Daily from Mon - Fri 20:00 - 08:00 and Weekend Fri - Mon 20:00 - 08:00
  3. Reduction Daily from Mon - Fri 16:00 - 05:00 and Weekend Fri - Mon 16:00 - 5:00
Schedule Standard Reduced
Global Mobile Satellite Systems 1 10,50 10,50
Inmarstat 1 10,50 10,50
Rest of the World 1 1,71 1,71

Schedule:

  1. No Reduction hours
  2. Reduction Daily from Mon - Fri 20:00 - 08:00 and Weekend Fri - Mon 20:00 - 08:00
  3. Reduction Daily from Mon - Fri 16:00 - 05:00 and Weekend Fri - Mon 16:00 - 5:00

setar-icon-contactNeed our help? Contact Us.

Need help with our services?
Check here all contact options.

Contact overview