Frequently asked questions Mobile

Read the instructions that came with your Smartphone. If you still need help configuring your new device, just visit our SETAR Store and our Helpdesk staff will be pleased to help you. This will cost a minimum of Afl. 25. You can save time by making an appointment beforehand here.

To see your remaining credit please dial *123# and follow the menu.

You can do this by dialing *123# on the device and following the menu.

How does it work?
There are two rates for data bundle: an in-bundle and an out-of-bundle rate. There is a fixed rate for the in-bundle. If you exceed this, an out-of-bundle rate of Afl. 2 per MB will apply.

What happens when I exceed my permitted amount of MB’s in my package?
For every additional MB outside your bundle, you pay Afl. 2. Of course, you can always buy a new bundle. This will commence on the day you activate it. The validity of bundle can vary from 1, 2, 3, 7, 14 to 30 days (or up to the maximum number of MB’s you use). This depends on the type of bundle you choose. You can renew your bundle up to 2 hours before it expires.

No, this is not possible.

No, it's not possible to transfer credit to another user.

If you're abroad, you will be charged roaming costs whenever you make or receive calls, send a text message or send or receive data. You can cut down on roaming costs by:

Buying a SETAR roaming bundle via MiSETAR.
You can also buy a roaming bundle through our contact center. To do this, call 139.
Whenever possible, use locations where there is Wi-Fi.- Switch off data roaming on your mobile phone. To do this, call *123#. This will de-activate all data traffic on your telephone, including emails.

Tip: Did you forget to buy a roaming bundle and you're already abroad? No problem, with MiSETAR you can buy a roaming bundle wherever you are. Log in to your MiSETAR profile on a device with WiFi and you can fix this in just a couple of minutes.

No, this is not possible. You can activate a new bundle after the current one expires. As soon as your remaining credit drops below 50 MB, we'll send you a reminder. You'll also receive this message 2 hours before your bundle expires.

To block internet on your cellular:
-       Dial *123# on your phone.
-       Enter 6 to allow or to block Internet.

Please select:
1.     I agree for Afl. 2 per MB to be deducted from my account on the basis of “pay as you go’.
2.     Or block internet on your device.

-       Enter 1 to confirm.
-       You will receive the following message: Your request to allow Internet data to be charged from your prepaid credit is being processed.

You will receive a text message confirming your choice.

To unblock your device you need your PUK code. You can request your PUK code at any SETAR Teleshop or via MiSETAR.
If you go to a Teleshop, remember to take a valid identification document with you. Don't have MiSETAR yet? You can easily sign up using the code that can be found in the footer of your bill or by contacting our customer service at customercare@setar.aw or by visiting any SETAR teleshop.

Yes, there is a one-time charge of Afl. 75 for this. If the person to whom you wish to transfer the mobile phone contract isn't a SETAR customer yet, please read the following information:

New customers:

  • Must be a minimum of 18 years of age
  • Hold permanent employment
  • Possess valid identification (ID card, driver’s license or passport)
  • Provide proof of income (i.e., payslips from the last two months, if a customer is paid every two weeks, the customer must provide the last four payslips, or a letter from the employer, indicating that the client holds a permanent position within the company).
  • Provide proof of residency/address (“bevolkingsuittreksel”: up-to-date document from the civil registry office confirming current address)
  • Must be free of debt with SETAR
  • Customers who hold work permits: Must comply with all requirements as listed above
  • Provide a copy of the valid work permit

Are you an existing customer:

  • Possess valid identification (ID card, driver’s license or passport)
  • Must be free of debt with SETAR
  • Customers who hold work permits: Must comply with all requirements as listed above
  • Provide a copy of the valid work permit

We're sorry to hear that you've lost your phone/SIM card. You should report this to the police immediately. Then you need to take the police report and a valid identification document to your nearest Teleshop. You can ask for a  SIM change there. The cost of this will depend on the type of SIM card you need.

We're sorry to hear that you've lost your phone/SIM card. However, there's no need to worry. Just call 139 (on another phone) and give us your ID number so that we can stop your mobile contract temporarily. Then you need to visit your nearest Teleshop, and ask for a SIM change, the cost of this will depend on the type of SIM card you need. Do not forget to take valid identification document with you.

You can hand in your mobile phone at any Teleshop for repair at our Repair Center. There will be charges for this. The amount of the repair costs will depend on the exact damage.

Postpaid Rates

Plan Min S-S
Mobile
Min Intern &
S fixed &
other
providers
SMS S-S Data Out-of-bundle
rates
Out-of-bundle
rates
other providers
Afl. 104 3000* 100 1000* 5 GB 0,49/0,34  0,59/0,44
Afl. 124 3000* 150 1000* 5 GB 0,49/0,34  0,59/0,44
Afl. 154 3000* 200 1000* 7 GB 0,49/0,34  0,59/0,44
Afl. 194 3000* 300 1000* 9 GB 0,46/0,34  0,56/0,44
Afl. 234 3000* 400 1000* 10 GB 0,46/0,34  0,56/0,44
Afl. 304 3000* 600 1000* 11 GB 0,46/0,34  0,56/0,44
Afl. 379 3000* 800 1000* 13 GB 0,46/0,34  0,56/0,44

Plan

Free
Min
Free
SMS
Free
MB
Out-of-bundle
rates
Out-of bundle rates
other providers

60+

Afl. 25

90

35

1

0,56/0,34

0,66/0,44

1 Afl. 25 60 25 1 0,56/0,34 0,66/0,44
2 Afl. 35 90 35 1 0,56/0,34 0,66/0,44
3 Afl. 55 150 55 1 0,49/0,34 0,59/0,44
4 Afl. 75 210 75 1 0,49/0,34 0,59/0,44
5 Afl. 95 300 100 1 0,49/0,34 0,59/0,44
6 Afl. 125 420 100 1 0,46/0,34 0,56/0,44
7 Afl. 175 600 100 1 0,46/0,34 0,56/0,44
8 Afl. 250 900 125 1 0,46/0,34 0,56/0,44
9 Afl. 350 1320 175 1 0,46/0,34 0,56/0,44
Schedule Standard Reduced
China 2 0,37 0,29
India 1 0,75 0,60
Philippines 1 0,75 0,60
    Schedule:

  1. No Reduction hours
  2. Reduction Daily from Mon - Fri 20:00 - 08:00 and Weekend Fri - Mon 20:00 - 08:00
  3. Reduction Daily from Mon - Fri 16:00 - 05:00 and Weekend Fri - Mon 16:00 - 5:00
Schedule Standard Reduced
Barbados 2 1,71 1,37
Cuba 2 1,71 1,37
Dominican Republic Fixed 2 0,52 0,40
Dominican Republic Mobile 2 0,68 0,58
French Antilles 2 1,71 1,37
Grenada 2 1,71 1,37
Haiti 2 1.83 1.46
Jamaica 2 1,83 1,46
Bonaire 2 0,68 0,58
Curacao 2 0,75 0,60
Puerto Rico 2 0,59 0,49
St, Vincent 2 1,71 1,37
Trinidad & Tobago 2 1,71 1,37
US Virgin Island 2 1,71 1,37
    Schedule:

  1. No Reduction hours
  2. Reduction Daily from Mon - Fri 20:00 - 08:00 and Weekend Fri - Mon 20:00 - 08:00
  3. Reduction Daily from Mon - Fri 16:00 - 05:00 and Weekend Fri - Mon 16:00 - 5:00
Schedule Standard Reduced
Belgium 3 1,71 1,37
France 3 1,71 1,37
Germany 3 1,71 1,37
Italy 3 1,71 1,37
Netherlands Fixed 3 0,59 0,49
Netherlands Mobile 3 0,88 0,71
Portugal 3 1,71 1,37
Spain 3 1,71 1,37
Switzerland 3 1,71 1,37
United Kingdom 3 0,75 0,60

Schedule:

  1. No Reduction hours
  2. Reduction Daily from Mon - Fri 20:00 - 08:00 and Weekend Fri - Mon 20:00 - 08:00
  3. Reduction Daily from Mon - Fri 16:00 - 05:00 and Weekend Fri - Mon 16:00 - 5:00
Schedule Standard Reduced
Canada 2 0,52 0,40
USA - Alaska 2 1,71 1,37
USA - Continental 2 0,59 0,49
USA - Hawaii 2 1,71 1,37
    Schedule:

  1. No Reduction hours
  2. Reduction Daily from Mon - Fri 20:00 - 08:00 and Weekend Fri - Mon 20:00 - 08:00
  3. Reduction Daily from Mon - Fri 16:00 - 05:00 and Weekend Fri - Mon 16:00 - 5:00
Schedule Standard Reduced
Costa Rica 2 1,71 1,37
Mexico 2 1,71 1,37
Panama 2 1,71 1,37
    Schedule:

  1. No Reduction hours
  2. Reduction Daily from Mon - Fri 20:00 - 08:00 and Weekend Fri - Mon 20:00 - 08:00
  3. Reduction Daily from Mon - Fri 16:00 - 05:00 and Weekend Fri - Mon 16:00 - 5:00
Schedule Standard Reduced
Argentina 2 1,71 1,37
Brazil 2 0,59 0,49
Chile 2 1,71 1,37
Colombia Fixed 2 0,59 0,49
Colombia Mobile 2 0,59 0,49
Ecuador 2 1,71 1,37
Guyana 2 1,71 1,37
Peru Fixed 2 0,59 0,49
Peru Mobile 2 0,88 0,71
Suriname 2 1,83 1,46
Uruguay 2 1,71 1,37
Venezuela Fixed 2 0,59 0,49
Venezuela Mobile 2 0,88 0,71
    Schedule:

  1. No Reduction hours
  2. Reduction Daily from Mon - Fri 20:00 - 08:00 and Weekend Fri - Mon 20:00 - 08:00
  3. Reduction Daily from Mon - Fri 16:00 - 05:00 and Weekend Fri - Mon 16:00 - 5:00
Schedule Standard Reduced
Global Mobile Satellite Systems 1 10,50 10,50
Inmarstat 1 10,50 10,50
Rest of the World 1 1,71 1,71
    Schedule:

  1. No Reduction hours
  2. Reduction Daily from Mon - Fri 20:00 - 08:00 and Weekend Fri - Mon 20:00 - 08:00
  3. Reduction Daily from Mon - Fri 16:00 - 05:00 and Weekend Fri - Mon 16:00 - 5:00

Prepaid / Hybrid Rates

Time Local Rate/Min OLO Rate/Min
Weekdays Mon- Fri 08:00 - 20:00 0,74 0,84
Weekdays Mon- Fri 20:00 - 08:00 0,36 0,44
Week-ends Fri- Mon 20:00-8:00 0,36 0,44
Schedule Standard Reduced
China 2 0,37 0,29
India 1 0,75 0,60
Philippines 1 0,75 0,60
    Schedule:

  1. No Reduction hours
  2. Reduction Daily from Mon - Fri 20:00 - 08:00 and Weekend Fri - Mon 20:00 - 08:00
  3. Reduction Daily from Mon - Fri 16:00 - 05:00 and Weekend Fri - Mon 16:00 - 5:00
Schedule Standard Reduced
Barbados 2 1,71 1,37
Cuba 2 1,71 1,37
Dominican Republic Fixed 2 0,52 0,40
Dominican Republic Mobile 2 0,68 0,58
French Antilles 2 1,71 1,37
Grenada 2 1,71 1,37
Haiti 2 1.83 1.46
Jamaica 2 1,83 1,46
Bonaire 2 0,68 0,58
Curacao 2 0,75 0,60
Puerto Rico 2 0,59 0,49
St, Vincent 2 1,71 1,37
Trinidad & Tobago 2 1,71 1,37
US Virgin Island 2 1,71 1,37
    Schedule:

  1. No Reduction hours
  2. Reduction Daily from Mon - Fri 20:00 - 08:00 and Weekend Fri - Mon 20:00 - 08:00
  3. Reduction Daily from Mon - Fri 16:00 - 05:00 and Weekend Fri - Mon 16:00 - 5:00
Schedule Standard Reduced
Belgium 3 1,71 1,37
France 3 1,71 1,37
Germany 3 1,71 1,37
Italy 3 1,71 1,37
Netherlands Fixed 3 0,59 0,49
Netherlands Mobile 3 0,88 0,71
Portugal 3 1,71 1,37
Spain 3 1,71 1,37
Switzerland 3 1,71 1,37
United Kingdom 3 0,75 0,60

Schedule:

  1. No Reduction hours
  2. Reduction Daily from Mon - Fri 20:00 - 08:00 and Weekend Fri - Mon 20:00 - 08:00
  3. Reduction Daily from Mon - Fri 16:00 - 05:00 and Weekend Fri - Mon 16:00 - 5:00
Schedule Standard Reduced
Canada 2 0,52 0,40
USA - Alaska 2 1,71 1,37
USA - Continental 2 0,59 0,49
USA - Hawaii 2 1,71 1,37
    Schedule:

  1. No Reduction hours
  2. Reduction Daily from Mon - Fri 20:00 - 08:00 and Weekend Fri - Mon 20:00 - 08:00
  3. Reduction Daily from Mon - Fri 16:00 - 05:00 and Weekend Fri - Mon 16:00 - 5:00
Schedule Standard Reduced
Costa Rica 2 1,71 1,37
Mexico 2 1,71 1,37
Panama 2 1,71 1,37
    Schedule:

  1. No Reduction hours
  2. Reduction Daily from Mon - Fri 20:00 - 08:00 and Weekend Fri - Mon 20:00 - 08:00
  3. Reduction Daily from Mon - Fri 16:00 - 05:00 and Weekend Fri - Mon 16:00 - 5:00
Schedule Standard Reduced
Argentina 2 1,71 1,37
Brazil 2 0,59 0,49
Chile 2 1,71 1,37
Colombia Fixed 2 0,59 0,49
Colombia Mobile 2 0,59 0,49
Ecuador 2 1,71 1,37
Guyana 2 1,71 1,37
Peru Fixed 2 0,59 0,49
Peru Mobile 2 0,88 0,71
Suriname 2 1,83 1,46
Uruguay 2 1,71 1,37
Venezuela Fixed 2 0,59 0,49
Venezuela Mobile 2 0,88 0,71
    Schedule:

  1. No Reduction hours
  2. Reduction Daily from Mon - Fri 20:00 - 08:00 and Weekend Fri - Mon 20:00 - 08:00
  3. Reduction Daily from Mon - Fri 16:00 - 05:00 and Weekend Fri - Mon 16:00 - 5:00
Schedule Standard Reduced
Global Mobile Satellite Systems 1 10,50 10,50
Inmarstat 1 10,50 10,50
Rest of the World 1 1,71 1,71
    Schedule:

  1. No Reduction hours
  2. Reduction Daily from Mon - Fri 20:00 - 08:00 and Weekend Fri - Mon 20:00 - 08:00
  3. Reduction Daily from Mon - Fri 16:00 - 05:00 and Weekend Fri - Mon 16:00 - 5:00