faq setar complete

Frequently asked questions Setar Complete

I want to make a change on an account in order to get SETAR Complete, but the account is not registered in my name. What do I need in order to make the change?

As with all of our services, there are a few requirements. Click here for more information.

I’m a new client, what are the required documents in order to apply for SETAR Complete?

As with all of our services, there are a few requirements. Click here for more information.

Contact numbers:

- For more information about SETAR Complete:
Monday to Friday 8:00 AM - 7.30 PM 525-1702
Saturday 8:00 AM - 5:00 PM

-For technical questions about SETAR Complete:
Monday to Friday 7:30 AM - 7:30 PM 525-1700
Saturday 7:30 AM - 4:30 PM

If I don’t have an email address, can I apply for SETAR Complete?

Yes, however, you must visit a SETAR Teleshop or SETAR Store to apply. It’s currently not possible to apply for SETAR Complete via telephone without an email address.

If I have a Standing Order or Direct-Debit to pay my current services, will I need to make changes when I switch to SETAR Complete?

If you have a standing order, then the monthly invoice amount has to be changed via the bank because the monthly sum for SETAR Complete is different.
If you have a direct debit, then it is not necessary to make any changes as SETAR sends the monthly invoice amount directly to the bank.

Does SETAR Complete have a contract?

SETAR Complete itself does not have a contract, but you must keep the package for a minimum of 6 months. The 3 services (Internet, Cable TV, and fixed line) do have a contract of minimum 1 year.

I’d like to purchase an add-on package, how do I do this?

You can visit any SETAR Teleshop, SETAR Store, or call 525-1702 to apply.

I have an account registered to my name and the other account with a cable subscription is in registered to my husband. Can I get SETAR complete?

In order to receive the benefits of SETAR Complete, all 3 services must be registered with the same name and address. You can visit any SETAR Teleshop, SETAR Store, or call 525-1702 in order to merge all services into one account at no additional cost.

I have Cable TV and Internet registered to one address, and fixed line to another address. Can I get SETAR Complete?

I have a fixed line and Cable TV but no Internet. Can I get SETAR Complete?

SETAR Complete consists of 3 services, Internet, Cable TV, and fixed line. If you’re missing one or more services, please visit any SETAR Teleshop, SETAR Store, or call 525-1702 to apply.

When are you going to install the missing services?

Our Scheduling Department will contact you for an appointment.

When will you know that SETAR Complete is active?

SETAR will contact you once the service is active.

When will I be charged for the SETAR Complete Package?

Once all 3 services are activated, the billing will start for SETAR Complete. For more information regarding the billing process please click here.

I have all 3 services, how can I apply for SETAR Complete?

You can visit any SETAR Teleshop or SETAR Store, or call 525-1702 to apply.

Does SETAR Complete have additional costs or is it a set fee?

SETAR Complete's package is a set monthly free but additional costs can include for example out of bundle calls, purchasing of PPV/VOD, extra Digital Cable boxes or Extenders.

Frequently asked questions Setar Complete

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