What do I need to access the wireless network?
You will need to have a laptop, tablet or any other Wi-Fi enabled device.
Do I need a separate Cable box for each TV?
Yes. In order to watch Digital Cable you will need a separate Cable box for each TV.
What do I need in order to get a Cablenet plan?
For a Cablenet plan you just need an active Digital Cable subscription.
What if I need more customer support?
In case you need help or support with your Tourist SIM or Tourist Bundle, please call 140 or send us an email at tourist@setar.aw.
I need a code to register for MiSETAR. How do I get this code and how long is it valid?
Your code can be found at the bottom of the your monthly bill. You can also ask for it when visiting any SETAR Teleshop. Do not forget to take valid identification document with you. Are [...]
Do I need a Fixed Line for DSL?
Yes, a Fixed Line is required when using DSL.
If I have a Standing Order or Direct-Debit to pay my current services, will I need to make changes when I switch to SETAR Complete?
If you have a standing order, then the monthly invoice amount has to be changed via the bank because the monthly sum for SETAR Complete is different. If you have a direct debit, then it [...]
I want to make a change on an account in order to get SETAR Complete, but the account is not registered in my name. What do I need in order to make the change?
As with all of our services, there are a few requirements. Click here for more information.
Voice Services
Voice Services The latest in corporate communication solutions enabling you to provide your customers with excellent service. Voice Services Since its founding SETAR has been the provider of communications in [...]
Prepaid Data Plans
Prepaid Starter Kit for Tablets High speed data plan to stay connected while on the go. The Starter Kit is for all unlocked tablets & Mi-Fi hotspot devices (also available at our Teleshops). Just [...]
Wireless Broadband
Wireless Home Internet Share and connect with your friends everywhere you go, now with more data and speed. View our plans: Postpaid and Prepaid Postpaid Plans Enjoy your [...]
Smart Cabling
Smart Cabling We provide your business with a complete and structured cabling system to meet all your expectations. Smart Cabling For every communication need, a foundation needs to be laid. [...]
Disclaimer1
General Disclaimer items applicable to all products and services on this website. Copyright © 2000 - 2016 SETAR NV, Aruba. All website design, text, graphics, and the selection and arrangement thereof are the copyrighted works [...]
service-landing-opbouw
Welcome to SETAR Support We are here to help. If you have a question, please browse the topics below or contact us. Show topics Select the topic you need [...]
Wi-Fi & Home Network Optimization
Do you need more Wi-Fi coverage at home? Or do you need help setting up your Smart TV or Gaming Console? Let us help. Wi-Fi & Home Network Optimization Service [...]
Help, I've lost my SIM card and/or my postpaid phone. What should I do?
We're sorry to hear that you've lost your phone/SIM card. However, there's no need to worry. Just call 139 (on another phone) and give us your ID number so that we can stop your mobile [...]
Add-ons
Bundles for Hybrid and Prepaid View bundles Data Bundles A SETAR Data Bundle gives you access to mobile Internet. E-mail, WhatsApp, YouTube, Facebook, Gaming... it's all at your [...]
Service & contact
Welcome to SETAR Support We are here to help. If you have a question, please browse the topics below or contact us. Show topics Select the topic you need [...]
search
Welcome to SETAR Support We are here to help. If you have a question, please browse the topics below or contact us. Show topics Didn't find what you were looking [...]
Roaming
Share your vacation pics instantly. Switch on your mobile phone when you arrive in Aruba! Roaming Use your phone anywhere on the Island. Upload pics and connect with your loved [...]
SETAR Apps
TVEverywhere Apps Enhance your Digital Cable experience with our TVEverywhere apps. View available apps TV Everywhere is a service that allows subscribers to access content on their device through an Internet [...]
faq iptv
Other topics Mobile Internet Digital Cable Fixed line Billing MiSETAR General Need our help? Contact Us. Need help with our services? Check here all contact options. [...]
Corporate Internet
Corporate Internet Taking Corporate Networks to a higher level. We offer you business solutions that are reliable, faster and more efficient. Corporate Internet Web browsing, online applications, online commerce, [...]
CloudStarter
CloudStarter The Next Generation Internet Solution for all medium sized and SOHO businesses with back-up. CloudStarter CloudStarter is a service created for the Small Office/Home Office (SOHO) that need to [...]
Leased Lines
Local & International Leased Lines Make your connectivity more efficient and easier to manage with our reliable, flexible and private data networks. Local Leased Lines Connect your branches with [...]
IPTV
IPTV A modern and interactive TV service that gives you the freedom to stream/watch your favorite TV shows, Series, Sports, or Movies anytime you want. IPTV makes it possible to stream live television at [...]
Security Management Systems
Security Management Systems Taking corporate care to a higher level. Security Management System SETAR’s integrated Security Management System is characterized by a smart combination of security disciplines within a single [...]
Service & contact
Welcome to SETAR Support We are here to help. If you have a question, please visit one of our stores or contact us. Need our help? Contact Us. Need help [...]
How can I add another account in MiSETAR?
To add another account to your MiSETAR account, log in to MiSETAR and follow these steps: Click on account management and then add account. Follow further instructions to add the account. You are only allowed [...]
SETAR History
SETAR logo, 1986-2003 SETAR logo. 2003-2016 SETAR renewed branding 2015 The history of SETAR dates back to 1986 when Aruba acquired its Status Aparte in the Dutch Kingdom. Servicio di Telecomunicacion di Aruba (SETAR) was [...]
faq pick & choose
Other topics Mobile Internet Digital Cable Billing Need our help? Contact Us. Need help with our services? Check here all contact options. Contact overview
faq setar complete
Other topics Mobile Internet Digital Cable Fixed line Billing MiSETAR General Need our help? Contact Us. Need help with our services? Check here all contact options. [...]
MiSETAR
TERMS AND CONDITIONS MiSETAR self-service portal is operated by Servicio di Telecomunicacion di Aruba (SETAR) N.V. (hereinafter: “SETAR”). Your use of MiSETAR is subject to these terms and conditions. By using MiSETAR [...]
Pick & Choose
Pick & Choose Experience the Freedom with Pick & Choose! Tailor your home services to perfectly suit your needs, from high-speed Internet and TV to Voice plans. Bundle with Pick & Choose to [...]
Wi-Fi
Wi-Fi Aruba Get high-speed Wi-Fi Internet access on your laptop, tablet or Smartphone at several Hotspots on the network with the largest Wi-Fi coverage on the island, including restaurants, bars and even on the [...]
Cablenet plans
Internet Fastest home Internet Plans starting at 150 Mbps With SETAR Internet you are assured of the fastest and most reliable Internet service. Thanks to our powerful network and focus on innovation we can [...]
Manuals
Other topics Mobile Internet Digital Cable Fixed line Billing MiSETAR General Need our help? Contact Us. Need help with our services? Check here all contact options. Contact overview [...]
Help, I've lost my SIM card and/or my mobile prepaid phone. What should I do?
We're sorry to hear that you've lost your phone/SIM card. You should report this to the police immediately. Then you need to take the police report and a valid identification document to your nearest Teleshop. [...]
faq setar complete
Other topics Mobile Internet Digital Cable Fixed line Billing MiSETAR General Need our help? Contact Us. Need help with our services? Check here all contact options. [...]
faq Billing
Other topics Mobile Internet Digital Cable Fixed line Billing MiSETAR General Need our help? Contact Us. Need help with our services? Check here all contact options. Contact overview [...]
faq tv
[bwla_faq faq_category="frequently-asked-questions-tv" sbox="0" paginate="0" pag_limit="100" list="1" / Other topics Mobile Internet Digital Cable Fixed line Billing MiSETAR General Need our help? Contact Us. Need help with our services? Check here all [...]
What is TV Everywhere and how do I activate this?
With TV Everywhere (TVE) you can watch your favorite shows anywhere on Aruba on your laptop, tablet or smartphone using the apps from SETAR Live, ESPN Play, Total Guide xD and many others. You will [...]
faq MiSETAR
Other topics Mobile Internet Digital Cable Fixed line Billing MiSETAR General Need our help? Contact Us. Need help with our services? Check here all contact options. Contact overview [...]
Mobile
Postpaid A plan to suite every need on the only LTE Network in Aruba. View all Postpaid plans Hybrid The plan that allows you to control your monthly budget. View all Hybrid plans [...]
faq general
Other topics Mobile Internet Digital Cable Fixed line Billing MiSETAR General Need our help? Contact Us. Need help with our services? Check here all contact options. Contact overview [...]
Postpaid
Postpaid SETAR Postpaid offers you the most personalized mobile plans on Aruba’s Best LTE network. Choose Postpaid U for the most all-inclusive packages and the lowest calling rates on the island. View our plans: [...]
Mobile
Postpaid A plan to suite every need on the only LTE Network in Aruba. View all Postpaid plans Hybrid The plan that allows you to control your monthly budget. View all Hybrid plans [...]
Disclaimer
General Disclaimer items are applicable to all products and services on this website. Copyright © 2000 - 2024 SETAR NV, Aruba. All website design, text, graphics, and the selection and arrangement thereof are [...]
faq setar complete
Other topics Mobile Internet Digital Cable Fixed line Billing MiSETAR General Need our help? Contact Us. Need help with our services? Check here all contact options. [...]
faq tv
Other topics Mobile Internet Digital Cable Fixed line Billing MiSETAR General Need our help? Contact Us. Need help with our services? Check here all contact options. Contact overview [...]
faq internet
Other topics Mobile Internet Digital Cable Fixed line Billing MiSETAR General Need our help? Contact Us. Need help with our services? Check here all contact options. Contact overview [...]
Postpaid
The most personalized Postpaid Mobile Plans on Aruba’s most Advanced LTE network. The most personalized Postpaid Mobile Plans on Aruba’s most Advanced LTE network. You have access to the number [...]
Shops
Where to find us Permanently Closed Opening hours: Monday-Saturday, 09:00-17:30 B v/d Veen Zeppenfeldstraat 33 Tel: 525-1000 Fax: 5848096 Opening hours: Monday-Saturday, 09:00-17:30 Irausquin Plein z/n Tel: 525-1000 Fax: 5821871 [...]
Shops
Where to find us Opening hours: Monday-Saturday, 10:00-18:30 Caya G.F. Betico Croes 200, Tel: 525-1000 Fax: 5885333 Opening hours: Monday-Friday, 07:45-16:00 Administration Building, Seroe Blanco z/n Tel: 525-1000 Fax: 5885758 / 5826960 Opening hours: [...]
Hybrid
Hybrid Cool, Low-cost Hybrid plan With a Hybrid plan you can use our reliable LTE network for calls and enjoy a data bundle for worry free surfing. If you're switching from a Prepaid to [...]
Contact
Contact us. SETAR offers telephone support to all its customers via the following contact numbers: WhatsApp: 5979999 (WhatsApp Chat Only) Available Monday through Saturday: 7:00am - 11:00pm For: - Package information (all SETAR [...]
faq fixed
Other topics Mobile Internet Digital Cable Fixed line Billing MiSETAR General Need our help? Contact Us. Need help with our services? Check here all [...]
What are so-called HD channels?
HD stands for High Definition. HD channels show programs with a better audio and visual quality. To watch HD programming you need an HD television and an HD Digital Video Recorder or HD Box.
SETAR App
Manage your mobile use with the SETAR App: Track your Mobile Usage (Data, Voice & SMS) Purchase Add-ons or Bundles (Such as Roaming or Data) Recharge Prepaid and Hybrid Easier Than Before Add and [...]
faq Tourist SIM
Need our help? Contact Us.
Corporate SMS Solutions
Corporate SMS Use text messaging as a marketing tool for existing and potential customers Corporate SMS Our Corporate SMS services provide you with an additional platform to reach, and remain, [...]
Shared Minutes
Shared Minutes 1 team, 1 bundle! Shared Minutes Plans starting with 60 minutes per month and with a minimum of 2 users. Shared Minutes provides you with minutes you need by [...]
I've entered the wrong code three times on my phone, now it has been blocked. What should I do?
To unblock your device you need your PUK code. You can request your PUK code at any SETAR Teleshop or via MiSETAR. If you go to a Teleshop, remember to take a valid identification document [...]
What is required to make an address change?
You can request a change of address at any SETAR Teleshop.You will need to bring proof of registry of this new address (this can be obtained from Censo) and a valid identification document (ID, driver's license [...]
Connecting you with the world
Connecting you with the world SETAR offers a variety of options to connect your Corporate Organization with the world. For local and international communication SETAR is offering for corporate world a variety of PSTN/ISDN [...]
What are my options with Pick & Choose?
The options you can choose from with Pick & Choose are: Internet +TV Internet + Voice TV+ Voice Note: You can select Internet, TV, or Voice services separately based on your needs. You also have [...]
What is Video On Demand?
With Video On Demand (VOD) you can watch movies and other programs via your TV at your own convenience (within 24 hours of purchasing), without being tied to the normal television schedules. Movies, documentaries, concerts, [...]
My telephone cuts out while I'm using DSL. How can I fix this?
This can occur if the DSL filter hasn’t been (properly) installed on your telephone line(s). Check that all plugs are attached to the filter and/or that the filter is properly connected in the wall outlet. [...]
SETAR Complete Channel Lineup
Channel line-up Enhance your vision with more HD channels and great variety of our new channel lineup, scroll to view below or Download pdf 1 Video On Demand 2 CNN [...]
When switching to an Internet only package, what do I do with cable boxes at home?
If you decide to switch to an Internet only package, please do not remove or touch the boxes yourself. Instead, visit a Teleshop or call for more information on what to do. A technician will [...]
If I already have two home services as an existing SETAR customer, can I switch to Pick & Choose?
Yes, as a current SETAR Customer with any home service(s), you can switch to “Pick & Choose” and select any combination of home service(s), or only one service such as Internet, TV, and/or Voice. This [...]
Can I authorize someone else to apply for, change or terminate a service for me?
Yes, it's possible for you to arrange this through someone else. However you need to authorize them first. You can do this using one of the two authorization forms provided below. Both of these forms [...]
What is Pick & Choose?
Pick & Choose allows you to customize your Home Services separately or bundle them up for more benefits. With Pick & Choose, you are now able to choose from our three primary Home Services: TV, [...]
SETAR Complete
SETAR Complete Nos mihor servicionan di cas den un solo plan. Lesa mas di nos SETAR Complete plans SETAR Complete plans Unifica Internet, TV y Telefon fiho den [...]
SETAR Complete
SETAR Complete Our best home services in one plan. View our SETAR Complete plans Download our channel line-up here SETAR Complete plans Unifying Internet, TV, and Voice [...]
Digital Cable packages
Digital Cable Enhance your vision with more HD channels and an expanded lineup. Create your plan by mixing and matching your own tiers, choosing based on your preference. View Digital Cable Plans Download our [...]
What is Video On Demand?
With Video On Demand (VOD), you can watch movies and other programs via your TV at your convenience (within 24 hours of purchasing). View Movies, documentaries, concerts, children's programs, and adult movies anytime you want [...]
TV
Digital Cable packages Compose your Digital TV package Channel line-up Service & contact Digital Cable TV FAQ TV Guide??? Digital Cable TV Mix and match the Digital Cable packages SETAR [...]
How can I activate my IPTV account in MiSETAR?
To access the SETAR Home Internet App and SETAR Live App, you must activate your IPTV account in MiSETAR. Follow these steps: • Login to your MiSETAR account. • Click on the TV tab and [...]
faq mobile
Other topics Mobile Internet Digital Cable Fixed line Billing MiSETAR General Need our help? Contact Us. Contact overview [...]
Internet, Fixed & TV
Internet Fastest Home Internet plans With our Internet plans you are assured of the fastest and most reliable Internet service. View our Cablenet plans Compose your Internet Plan TV Digital Cable packages We offer you six [...]
About SETAR
Creating Connections As the leader in Technology, Media, and Telecommunications on Aruba, SETAR prides itself for continuously bringing the newest technologies and innovative products, services, and apps for the Aruban community. We are an all [...]
Prepaid
Prepaid Aruba's largest Prepaid mobile calling family Enjoy the ultimate mobile phone freedom with SETAR Prepaid. Get the device you want on the best network with no annual contact. View our Prepaid options [...]
What are the requirements to be able to pay your bills in MiSETAR with Aruba Bank?
In order to use the payment option in MiSETAR you will need the following: - An active MiSETAR profile - An active mobile number on which you’re using Aruba Bank Text Banking with you (in [...]
Add-ons
Postpaid Regular Add-ons View our Add-ons Surf & Mail Add-on Want to enjoy high speed LTE data on your phone? Facebook, Whatsapp and stream music for only Afl. [...]
Residential
Mobile Postpaid Plans Hybrid Plans Internet, Fixed & TV Digital Cable Plans Internet Plans Service & contact Contact Directory Registration Information Follow Us on [...]
Where to find us
Call us SETAR offers mobile support to all its customers via the following contact numbers: Telephone: 5251000 Telephone: 114 Fax: 5251515 Order status Information and support of SETAR Mobile Services Complaint registration and handling [...]
When do I get my first bill after registering for a new service?
That depends on the date you signed the contract. You need to pay each bill before the due date which is specified on your invoice. In some instances, for example if you’ve signed up for [...]
Rentals
Rent a cell The SETAR Mobile Phone Reservation Service. US$ 30 rentalUS$ 20 usageUS$ 50 deposit US$ 50 rentalUS$ 50 usageUS$ 50 deposit [...]
Prepaid Roaming
Prepaid Roaming All you need to know about Calling, SMS and Data Roaming. Roaming allows you to use your mobile phone abroad while being billed by SETAR. Before [...]
UA
Manage your mobile use with the SETAR App: Track your mobile usage Purchase Add-ons or Bundles Recharge easier than before Get our latest news updates Login to MiSETAR and view your accounts Allow notifications to [...]
Roaming
Roaming All you need to know about Calling, SMS and Data Roaming. Roaming allows you to use your mobile phone abroad while billed by SETAR. Our Roaming plans are available [...]
Mission Critical solutions
Mission Critical Solutions Communicate safely and securely. We offer you the most reliable trunking radio solutions. TETRA Mission Critical voice solutions have some key elements which include the following: [...]
Residential
Mobile Postpaid Plans Hybrid Plans Internet, Fixed & TV Digital Cable Plans Internet Plans Service & contact Contact Directory Registration Information Follow Us on [...]
Prepaid Promo Pay.aw
Recarga bo SETAR prepaid cu Pay.aw Recarga bo SETAR Prepaid cu Pay.aw y haya mas! Recarga cualkier number di SETAR Prepaid awor cu Afl. 15 y ricibi Afl. 5 [...]
Fixed
Fixed Lines Do you make phone calls primarily from home? Would you like to enjoy affordable rates no matter how often you call? Do you like to make calls in the evening and weekends as [...]
Can I setup a payment plan?
Yes, that's possible if you have an outstanding balance. In order to setup a payment plan you need to visit our Teleshop in Seroe Blanco. Please be sure have you the following documents with you: [...]
SETAR Apps
TVEverywhere Apps Enrikece bo Cable Digital cu nos TVEverywhere apps. View available apps TV Everywhere ta un servicio cu ta laga clientenan haya acceso na contenidonan riba un device [...]
Internet
Cablenet plans Compose your Internet package Wi-Fi & Home Network Optimization Wireless Broadband LTE Mi-Fi Hotspot Service & contact Cablenet FAQ Wireless broadband FAQ cablenet Fastest Home Internet [...]
Contact
Call us. SETAR offers telephone support to all its customers via the following contact numbers: Telephone: 5251000 Telephone: 114 Fax: 5251515 Bill inquiries Order status Information and support of SETAR services Billing Complaint [...]
How can I sign up for MiSETAR?
To create your MiSETAR account follow these steps: Tip: Have your 12-digit code and your latest invoice ready before you begin the registration process - This code can be found in the footer of your [...]
Channel line-up
Channel line-up Enhance your vision with more HD channels and great variety of our new channel lineup, scroll to view below or Download pdf 1 Video On Demand 2 WGN [...]